Q1: I got: “Fatal error: Maximum execution time of 30 seconds exceeded in [..]”, why?
Q2: I got: “Connection Interrupted The connection to the server was reset while the page was loading [..]”, why?
A: edit your php.ini search and modify these entries:
max_execution_time = 0
max_input_time = 360 ; If the CSV file is very big might be needed to be bigger
file_uploads = On
upload_max_filesize = 20M ; Or whatever is the size of your CSV file to import
post_max_size = 20M ; Or whatever is the size of your CSV file to import
After importing users you can put back original values!
Q: My CSV file doesn’t import correctly, outputs bunch of unrelated errors, why?
A: Check if your CSV file has a text delimiter and/or field delimiter and tell the plug-in to use the same, or to not use anything if not present.
Field delimiter is the character(s) that delimits every cell’s data:
for example if you have the following row in your CSV file:
then you must use double quote as text delimiter and comma as fields delimiter, failing to do so will fail the import of such row(s)!
Q: I have more than 1000 users and this plug-in does not export all of them, why?
A: edit your php.ini search and modify this entry:
max_execution_time = 0
After exporting users you can put back the original value!
Q1: I got “Fatal error: Allowed memory size of 8388608 bytes exhausted [..]”, why?
Q2: I got blank pages after activating this plug-in, why?
A1: Because your memory limit is too low, to fix it edit your php.ini and search memory_limit key and put at least to 12M
A2: If you do not have access to your php.ini you can try this workaround (might not work)
Q: I am using WordPress MS and import feature is not available for anyone else that is not a Super Admin, why?
A: This is a feature of WordPress MS and a possible workaround can be found here:
Q: When feature XYZ will be added?
A: I don’t know, remember that this is a 100% free project so answer is “When I have time and/or when someone help me with a donation”.
Q: Can I help with a donation?
A: Sure, visit the donation page or contact me via e-mail.
Q: Can I hack this plug-in and hope to see my code in the next release?
A: For sure, this is just happened and can happen again if you write useful new features and good code. Try to see how I maintain the code and try to do the same (or even better of course), I have rules on how I write it, don’t want “spaghetti code”, I’m Italian and I want spaghetti only on my plate.
There is no guarantee that your patch will hit an official upcoming release of the plug-in, but feel free to do a fork of this project and distribute it, this is GPL!
Q1: I have found a bug what can I do?
Q2: Something does not work as expected, why?
A: The first thing is to download the latest version of the plug-in and see if you still have the same issue.
If yes please write me an email or write a comment but give as more details as you can, like:
- Plug-in version
- WordPress version
- MYSQL version
- PHP version
- exact error that is returned (if any)
after describe what you did, what you expected and what instead the plug-in did 🙂
Then the MOST important thing is: DO NOT DISAPPEAR!
A lot of times I cannot reproduce the problem and I need more details, so if you don’t check my answer then 80% of the times bug (if any) will NOT BE FIXED!